With the upcoming holidays, it is time for a flashback of the past year. And what a year it has been! Of course, we had hoped to leave COVID behind us, but also this year we had to adapt and survive. Despite the COVID restrictions, we look back on some great achievements and want to thank everyone who made this possible. We are looking forward with great confidence to exceed our expectations together next year!

2021 was all about organizational growth and growth in turnover and results. We started with extra support and training for our colleagues and improved our internal processes to support our customers even better. Also the recent cooperation with our partner MSCT (Spain) for the development of iTransport in Spain and Portugal and the cooperation with Zanemoon for the technical development of iTransport are successes we are proud of. This was a real team effort and without the input, commitment and experience of all employees, this would not have been possible.

A major challenge in 2021 was to maintain personal relationships with colleagues, partners and customers. For dir/Active, the physical contact with our clients is essential. Because of our international customer base and the homeworking advice, this was not an easy task. Teams and Google Meet pulled us through and we embraced the moments when client appointments were possible in 2021.

Some highlights of 2021

• New user interface iTransport.
• Introduction new CRM system.
• Onboarding new partner and colleagues to facilitate our growth.
• Start cooperation Zanemoon and Codifire to make the next technological step forward.

Focus on 2022

What is the focus for dir/Active in 2022? In the past year, we have made great progress in professionalizing our internal organization and optimizing our software. We will continue to do so in 2022 with attention for a growth in the number of colleagues and expect to welcome new customers in 2022 without losing attention to technology and functionality. We will continue to improve our products and services for our customers and prospects and hope to organise a physical user day again in 2022. It would be great to see everybody again!

Finally, we wish everyone happy holidays and a healthy and successful 2022. Take care of yourself and eachother, be sensible and stay healthy. That is and remains the most important thing in life.

Olaf Zernitz