Privacy statement
Dir/Active, located at Bergweidedijk 2, 7418AD Deventer, is responsible for the processing of personal data as described in this privacy statement. We respect your privacy and ensure that the personal information you provide is treated confidentially. Personal data is processed in a manner that is consistent with the requirements of the General Data Protection Regulation. To this end, we have taken security measures to protect your personal data, both in a technical and organisational sense. This privacy statement describes how we handle personal data.


Purposes and legal grounds for data processing
We use personal data to process your queries or to give you access to certain information. By giving us permission to do so, we can respond more efficiently to your requests, inform you more specifically about new product offers or invite you to meetings and online questionnaires, as long as you have not indicated that you no longer wish to receive them. We may also process your personal data in order to comply with a legal obligation incumbent on us, to generate statistics regarding the use of our website, to analyse and/or improve our website, and/or to improve our communications, products and services. By using a contact form you give us permission to approach you with commercial information.

If your organisation is a customer of ours, your data will be processed as a necessary part of the performance of the rights and obligations arising from our contractual relationship or under the law. We assure you that your personal data will not be passed on to third parties, except in accordance with the law, at your request, or to processors who carry out certain activities on our behalf. We never store payment details on public servers.

What data will be processed
dir/Active processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process: – First name and surname – first name – address data – telephone number – email address – other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone – location data – bank account number.

Clicking behaviour and visiting data
On our website, general visiting data is kept up to date. In this context, in particular the IP address of your computer, any username, the internet browser or operating system used, the number of visits, the average time spent on the website, the time of retrieval, the data sent by a visitor’s browser and the pages visited may be recorded and used for statistical analyses of visiting and clicking behaviour on the website. This also enables us to optimise the operation of the website. We try to anonymise these data as much as possible. We do not collect any special personal information and therefore do not use it to segment on this basis.

Storage periods
If you fill in a contact or registration form on the website, register in another way, make use of our services, or send us an email, the data you send us with it will be kept as long as it is necessary for the complete response and handling of the form, the content of your email or the execution of our services. Exception to this is the information necessary to comply with our legal obligations, to settle disputes and to fulfil our agreements.

Dir/Active uses the following retention periods. Customer data: during the term of the agreement or we will retain your contact data for an indefinite period of time until you indicate that you wish to delete them. Debtors and creditors administration: 7 years on the basis of the National Tax Act. Marketing campaigns: we will retain your contact details or registration for, for example, a customer satisfaction survey or newsletter for an indefinite period of time until you indicate that you no longer wish to participate. Unsubscribing is easy. Personal data is collected and processed during the application process in accordance with legislation. At the end of the recruitment and selection process, the data of an applicant who did not join us will be stored for a maximum of 1 year and then completely deleted. If we feel the need to retain data for a longer period of time, we will ask the applicant for permission to do so.

If you do not disable cookies yourself, and use our website, we assume that you consent to the use of cookies. dir/Active only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and for your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. They also enable us to optimise our website. You can unsubscribe from cookies by setting your Internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser’s settings.

Links to third party websites
This privacy statement relates solely to the activities on the dir/Active servers. Other websites (including those actively linked to from this website) have their own privacy policies, which are not implemented or enforced by us and to which this privacy statement therefore does not apply. We therefore bear no responsibility towards these third parties and the way in which they handle (personal) data.

Requests for information, revocation, inspection, correction and right of objection
Of course, we will respect your wishes if you do not consent to the collection, registration and use of your personal data for the aforementioned purposes. You can inform us in writing or by e-mail if you no longer wish to be contacted with information about our products. If you do not wish to receive e-mails, you can click on a link in received e-mails (or newsletters) to automatically unsubscribe.

If you would like more information about us, our products, our privacy policy, a request for access, correction, limitation of processing, deletion or deletion of your personal data, or if the link in the e-mails (or newsletters) you receive does not work, please contact us in writing at the address below. You can also contact us here if you wish to submit a complaint. We will process your request within a reasonable period of time. Complaints about processing can also be submitted to the Personal Data Authority. Contact details: dir/Active, Bergweidedijk 2, 7418AD Deventer
+31 13 513 44 31

Changes and updates
dir/Active takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. We reserve the right to revise this privacy statement from time to time. Changes will be made available via this website. We cannot provide you with an individual notice in such a case. You should therefore check regularly to ensure that any changes or updates are available.

Version: 13 March 2024.